CONTACT US:
24 Hours a day: 800.836.7284
WARRANTY SUPPORT
One number to call for all of your service and tech requests
- On-Site Coverage: 24 hours per day
- Response Time: (emergency service) 2 hours target, 4 hours guaranteed
- Parts & Labor: Included
- System ‘health check' and database back-up: Included
- Extensive parts inventory for rapid response
SERVICE AGREEMENTS:
PEACE OF MIND & BIG SAVINGS
You've got a lot riding on your technology investments - If something goes wrong, things can get pretty ugly, very fast. That's why many businesses opt for a fixed-price service agreement with Pathcom to cover their equipment and software. They get peace of mind from having...
- Access to our 24x7 live emergency hot-line
- Fast response to trouble calls - 2 hours for serious problems;
- same - day/next day for minor problems
- Protection against Time & Material costs
- On-site assistance from our factory certified technicians
We offer Platinum and Gold service plans to protect your technology investments after manufacturer warranties expire. Both plans offer a substantial discount on the hourly billable rate and MAC charges, and eliminate charges on many other services. Keep your IT budget on track all year long with a service agreement from Pathcom.