What is Presence? Why Do We Need It?
Posted by Wendy Gannon on Fri, Dec 11, 2009 @ 10:47 AM
You’ve probably run across the buzzword 'presence' as applied to IP communications and wondered about its relevance to your organization.
In a nutshell, presence is the ability to find out whether colleagues are available to take calls or join a conference. This is determined by visual indicators on your handset or PC that let you know if a person’s phone is on or off hook, if that person is in a conference call, on a mobile phone, or in the office.
Presence allows everyone to be more effective in the way they communicate with colleagues − whether they are working locally or remotely.
And knowing when and how to best contact others results in communications efficiency that saves time, reduces costs, increases customer loyalty, and adds new revenue − improving ROI on this powerful technology.
If you would like to take the guesswork out of reaching people, add presence to your IP phone system. For more information, call us today at 800-836-7284.