Serving the greater Mid-Atlantic, Pathcom has been a Mitel dealer for many years. The Mitel SX200-ICP is perfect for the typical small to medium property and has many features specifically designed for the hotel industry. This system has a proven reliability record as well as specific features that help enhance the guest experience and potentially drive revenue. Some things of interest to an hotelier when evaluating the Mitel SX200-ICP are:
1. Ensure efficient check-in and check-out
Guests don't want to wait in line to check in, and once they get to their rooms, they want immediate access to their guest services. The Mitel SX-200 ICP, combined with leading third-party property management systems (PMS), means guest room communication services are enabled upon check-in; streamlining the check-in process to better serve the next guest. Efficient, prompt customer service is key in the hospitality industry.
2. Increase staff efficiency and save costs
Integrated auto-attendant enables your property to offer prompt and professional automated service for the most often requested on-site services. This means guests don't need to wait for the front of house to answer their requests for information. It also means you can better manage staffing levels to save costs and enable more customer-facing service during peak periods.
3. Provide mobility to guests and staff
Customer's cell phones or room phones can be "twinned" so guests will never miss an important call if they are roaming around the property. Also by enabling staff to move about and also receive calls wherever coverage is provided, their efficiency is also increased. And by allowing Meeting Managers to call hotel services using a wireless handset for meeting requirements, opportunities to generate revenue for services and secure meetings are never missed.
4, Enhance safety and security
The SX-200 ICP supports 911 / lockout notification to emergency medical services (EMSs) services as well as provides on-site Emergency 911 alarm notification to your system's main console, display sets, and to Mitel -supported 802.11 wireless telephones. This enables staff to direct emergency services to the proper place when they arrive. In addition, an E911 email notification can be sent to a distribution list providing an additional layer of emergency staff instant notification on or off the property.